The Luxaflex / Blindshouse Guarantee

The Luxaflex Guarantee extends your warranty beyond the normal 12 months in the following circumstances:

Luxaflex guarantees that all Luxaflex window covering products are free from material and assembly defects, provided that such products were properly installed in a domestic situation. For non domestic installations, refer to the Luxaflex general sales conditions. The obligation of Luxaflex is limited to repair or replacement of the defective materials or components. Repairs will be made with like or similar parts. The guarantee is limited to the original purchaser.

Scope of Luxaflex 5 Year Guarantee	Year since date of purchase
	1yr	2yrs	3yrs	4yrs	5yrs
Removal of product from end user's window
Carriage (to - from factory)
Labour (assembly / repair)
Re-installation of product at end users window
Components (with like or similar parts)
Cords
Fabric (with like or similar fabric)
Consequential loss

To obtain the guarantee service, please contact Blindshouse. We will request Luxaflex to promptly repair or replace any effective parts or components. Guarantee claims must be accompanied by proof of purchase as well as details regarding the nature of the problem.

Conditions

This guarantee is invalid if the damage or failure was caused by:

• Accident
• Alteration
• Exposure to elements
• Misuse / abuse
• Motorised devices
• Failure to follow measurement, installation, cleaning and maintenance instructions.
• Blinds not fitted in a domestic situation
• Normal wear and tear

Wood Venetian Blinds and other Wood Products

Cover excludes:

• Natural variations in grain, colour and texture
• Warpage through exposure to high humidity e.g. kitchens / bathrooms

The guarantee is exclusive and in lieu of all other obligations, liabilities or warranties. In no event shall Luxaflex be liable or responsible for incidental or consequential damages or for any other direct or indirect damage, loss, cost, expense or fee.

The guarantee does not affect the consumers statutory rights under applicable national laws in force, nor the consumers rights against the dealer arising from their sales/purchase contract.